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Here are some of our customers frequently asked questions!

Zen Stones

Where in my home can I use natural stone? 

Natural Stone can be used on nearly every surface both inside and outside the home, including floors, kitchen countertops, vanity tops, bathrooms, patios, walkways, fireplaces, facades, wall cladding, and garden landscaping.

How long does it take from the time I order to receive my cabinets?

We carry multiple lines of cabinets from semi-custom to fully custom. Depending on the specification of your job and which line you choose for your remodel we can get your cabinet in as quick as one week but could exceed as many as five weeks.

​Which stones require a sealant and how often?

Sealing natural stones once a year will help prevent this from happening no matter which stone you choose to put in your home. There are many types of sealers available that will protect your stone from 1 year up to a lifetime. Man-made stones such as quartz do not require a sealer since they do not have any natural pores. 

Do you provide estimates for cabinets?

Yes, we will provide you with a free quote from your cabinet of choice.

Why are some stones more expensive than others?

Stones that are harder and denser are more difficult and expensive to quarry and process. Quarrying methods vary as well; stones may be quarried below ground, which is more expensive than above ground. Also, since natural stone is quarried all over the world, long distance shipping factors into the price.

Do your cabinets come with any special features?​

We have multiple lines of cabinets all with their own unique features. We can offer semi-custom as well as a fully custom cabinet line. 

White Rocks

Can I specify that there be no grout joints in my tile installation?

Creating an installation without visible grout joints is difficult, but if the surface of the floor is straight and the tiles are perfectly cut, very little grout should be seen. A professional, experienced installer should be chosen to create this look.

Abstract Architecture

Which types of flooring do you offer?

We carry multiple types of tile flooring to include natural stone floor, ceramic, porcelain and more. We also carry lines of LVT flooring. 

Modern Building

What is the difference between ceramic and porcelain tile?

Porcelain tile is slightly more expensive than ceramic. Porcelain tiles are more dense than ceramic tile which creates a harder material. The manufacturing process of porcelain as opposed to ceramic is more complex as well.

Modern Architecture

Do you also offer installation of flooring? 

Yes we can provide complete renovation service for all your flooring needs. 

Beige decoration

Do you have a showroom for tile? 

We have a large selection of tiles displayed in our showroom and a list of references for tile installers in the Roanoke area.

Modern Architecture

Do I have to make an appointment?​

You can make an appointment; however, all walk ins are welcome!

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